Return and Refund Policy

This is a place to describe your Return and Refund Policy to buyers.

I understand and agree to all of these terms and conditions upon purchasing:

I have read the return and shipping policy. Any incorrect address can be edited by email babyboxorders@outlook.com.

I confirm that I have ordered the correct item and quantity. I understand that if I change my order during processing that it will cause a cancellation or delay in my shipping/receiving.

I confirm that my shipping and email address are correct.

I understand that due to COVID-19 that I may or may not have to sign for my package under the discretion of the package handler. 

I understand that Sweet Pea Chic is not responsible for any missed or rescheduled deliveries from UPS. 

I understand that I will not receive an email response to any question that is already answered on the website.

I understand that Sweet Pea Chic offers a 7-day return window on all products. For any quality-related issues within this time frame, a refund or replacement will be honored. Please open your packages upon receipt. 

I confirm that I will read all product labeling to ensure that products are safe for me to use for myself and others. 

REFUND POLICY:

If a customer is not satisfied with their purchase, they can return their products within 7 days of receipt in order to receive a full refund. After seven days, all orders are non-refundable. 

Please email babyboxorders@outlook.com in order to initiate a return of your products within the first seven days. 

In your email provide: 

 Provide the following information for a return/refund:

* Company Name
* Contact Name
* E-mail Address
* Order #
* Order Date
* Item Ordered
* Quantity #
* Reason for Return

2. You will receive an email with a shipping label for you to ship back the items in the original packaging it was sent in.

3. Once we receive your items back, we will initiate your refund. Refunds can take 5 to 7days to be placed back on the card used for purchase. Please check with your bank for ETAs on refund returns.

4. Once your refund is processed a member of our team will follow up via email for confirmation. 

Shipping and handling fees are NON-REFUNDABLE except for damaged items being returned. 

(Including ALL refused and unaccepted packages).

Items returned after 7 days upon delivery of merchandise will not be accepted.

NO EXCEPTIONS. ALL SALE ITEMS ARE FINAL.